Acceptable Use Policy

Last updated: 20 July 2026

1. Scope and who this policy applies to

This policy applies to all web hosting, WordPress hosting, managed cloud hosting, VPS, domain registration, SSL and email services provided by Pironi ("the Services"). It applies to:

• the customer who purchases the Services ("you");
• anyone you authorise to use the Services on your behalf (employees, contractors, agencies); and
• any end user, website visitor, or sub-account you allow to upload content, send email, or otherwise interact with the Services.

You are responsible for ensuring that everyone who uses the Services through your account complies with this policy.

2. Permitted and prohibited uses

2.1 Permitted use

You may use the Services to host lawful websites, applications, email and related content for personal or business purposes, within the resource limits of your plan.

2.2 Prohibited content and activities

You may not use the Services to host, transmit, distribute or process:

• content that is illegal under Dutch, EU or applicable local law, including but not limited to child sexual abuse material, content promoting terrorism, or content that infringes third-party intellectual property rights;
• malware, ransomware, exploits, phishing pages, or tools designed to gain unauthorised access to systems or data;
• unsolicited bulk email ("spam"), or email/SMS sent in violation of applicable anti-spam legislation;
• content or services facilitating fraud, identity theft, or financial scams (including unlicensed gambling or pyramid/Ponzi schemes);
• denial-of-service attacks, port scanning, network intrusion attempts, or operation of open mail relays / open proxies;
• cryptocurrency mining or other activity that places disproportionate load on shared infrastructure, without our prior written consent;
• content or activity involving parties, countries or regions subject to applicable trade or economic sanctions (see Section 3).

We may restrict or require prior approval for higher-risk activities, such as bulk email sending, high-traffic applications, or resale/sub-hosting arrangements.

3. Compliance with laws and sanctions

You confirm that your use of the Services complies with all applicable laws and regulations, including data protection, consumer protection, e-commerce and anti-money-laundering rules. You further confirm that neither you, nor any end user of your account, is:

• located in, or ordinarily resident in, a country or region subject to comprehensive EU, UN or Dutch sanctions; or
• listed on any applicable EU, UN, OFAC or other relevant sanctions or restricted-party list.

We reserve the right to refuse, suspend or terminate the Services where necessary to comply with sanctions laws or other legal obligations.

4. Platform and account usage rules

• You must provide accurate registration, billing and domain WHOIS information, and keep it up to date.
• You are responsible for keeping your account credentials confidential and for securing any software, plugins or applications you install.
• You may not attempt to gain unauthorised access to another customer's account, data or underlying infrastructure.
• You may not use the Services in a way that is intended to defraud us, another customer, or a third party.
• Resource usage (CPU, storage, bandwidth, email volume) must stay within the limits of your plan and must not materially affect the performance of shared infrastructure used by other customers.

5. Responsibility for third parties and sub-users

If you resell, sub-license, or otherwise allow third parties (including your own customers) to use the Services, you remain fully responsible to us for their compliance with this policy. We may hold you accountable for any violation caused by a sub-user of your account, and we may require you to suspend or remove a non-compliant sub-user.

6. Monitoring and enforcement

We may monitor usage of the Services for the purposes of security, abuse prevention, and legal compliance, in accordance with our Privacy Policy. Where we reasonably believe this policy has been violated, we may, at our discretion and depending on severity:

• request that you remove or correct the offending content or activity within a specified time;
• temporarily suspend some or all of the affected Services;
• terminate the Services with or without notice, in cases of serious or repeated violations, illegal content, or activity that poses a security risk to us or others; and
• report illegal activity to the relevant authorities where required or appropriate.

Suspension or termination for a confirmed violation of this policy does not entitle you to a refund of fees already paid.

7. Reporting abuse

If you believe content or activity hosted through our Services violates this policy, please contact info@pironi.net with details, including URLs or other evidence where possible. We aim to acknowledge abuse reports within 5 working days.

8. Changes to this policy

We may update this policy from time to time to reflect legal, security or operational requirements. Material changes will be reflected by updating the "last updated" date above.